When it comes to Footprints Floors, our product, our customer service, our business model, and, in turn, our franchise opportunities are a step above the rest. One of the major reasons for this is that we offer our Franchise Owners a benefit that is rarely seen in any industry, let alone the service industry.
We provide our Franchise Owners with the benefit of having a fully-focused call center made up of employees who actually receive and handle business phone calls, accordingly.
Marketing and Lead Generation are Furnished into Our Franchise Model
This call center is currently centrally located in Denver, Colorado which helps for training purposes as we are able to get new hires up-to-speed in no time at all. Our service industry franchise receptionists work with Franchise Owners outside of Colorado’s time zone, of course, adjusting their scheduling based off of the Franchise Owner’s timezone.
Each of our Franchise Owners is then assigned a receptionist who makes it a point to familiarize themselves with their particular Franchise Owners’ business location and territory.
This is important because as we’ve started to expand outside of Colorado, our receptionists have started learning new areas. This leads to new strategies in ensuring that our out-of-state Franchise Owners are able to utilize so that their businesses are running as smoothly, as effectively, and as successfully as possible.
So, how exactly does having a call center benefit our Franchise Owners?
Well, it begins with the primary fact that our receptionists answer and handle ALL incoming phone calls and leads (HomeAdvisor, Thumbtack, Porch, BBB, etc.). They help set up estimates, answer any questions, and then enters the lead into their CRM so that they can schedule phone calls, emails, and other ways so that they might reach/communicate with the potential customer.
They’re then able to follow up with Franchise Owners to provide them with appointments, updated schedules, and updated maps so that the Franchise Owners are able to see the best time and way to get to this location.
Note: It’s important to point out, as well, that your receptionist will also make note of your preferences for how you are running your business in the service industry. Some Franchise Owners don’t mind driving long distances so that they can get everything taken care of in one day instead of two whereas other Franchise Owners may want to schedule projects that are in closer proximity to one another that way they aren’t having to drive further. However you prefer to run your business, our receptionists will be there to assist you in managing inbound and past business for your service industry franchise.
Here is a basic rundown on how our call center benefits our Franchise Owners:
- Answering all incoming calls
- Filling schedule with leads who want to schedule
- All incoming leads and following up on all leads
- Receiving leads from lead sources, entering them, and creating a protocol to get into a contact schedule
- Phone calls day 1, day 2, day 3, day 5, day 10 with emails scattered intermittently
- Reminders – emails or phone calls to Franchise Owners before they have an upcoming estimate or project
- Creating maps so that, from a business standpoint, you know the area the best and they know the area the best
As we continue to grow we will add new employees to the call center as necessary. We’ve evolved from our Franchise Owners’ wife answering phone calls to an Office Manager, three full-time receptionists, and one part-time receptionist. As we continue to grow, so will our team and so will our support for you.
How we’ve been able to utilize our call center to help our Franchise Owners be even more successful is just one of the many ways that Footprints Floors differs from other companies in the service industry. For us, franchising is something that should be beneficial for all parties involved, not just for the franchisor. When our Franchise Owners are successful, it means that we are doing well as a business.
If you’d like to learn more about franchising with Footprints Floors, then CLICK HERE! This link will take you to the homepage of our franchising site where you’ll be able to learn all sorts of information about what it takes to join the Footprints Floors family, including information on our background, our industry-leading numbers, the requirements, and more!